Privacy Policy

Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us, including:

• Name, email address, and phone number
• Date of birth and age verification details
• Address and location information
• Payment information and transaction history
• Account preferences and gaming history
• Communication records with our support team

Technical Information

We automatically collect certain technical information when you visit our platform:

• IP address and device information
• Browser type and version
• Operating system and device specifications
• Website usage patterns and analytics data
• Cookies and similar tracking technologies

How We Use Your Information

We use your personal information for the following purposes:

• Account Management: To create and maintain your gaming account, verify your identity, and provide personalized services.
• Service Delivery: To process transactions, facilitate gaming activities, and provide customer support.
• Security and Compliance: To prevent fraud, ensure platform security, and comply with legal requirements.
• Communication: To send important updates, promotional offers, and respond to your inquiries.
• Improvement: To analyze usage patterns and improve our platform's functionality and user experience.
• Legal Compliance: To meet regulatory requirements and assist with legal proceedings when necessary.

Data Security Measures

We implement comprehensive security measures to protect your personal information:

• Encryption: All sensitive data is encrypted using industry-standard SSL/TLS protocols.
• Access Controls: Strict access controls limit who can view and modify your personal information.
• Regular Audits: We conduct regular security audits and assessments to identify and address potential vulnerabilities.
• Secure Storage: Your data is stored in secure, encrypted databases with multiple layers of protection.
• Monitoring: Continuous monitoring systems detect and prevent unauthorized access attempts.

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our platform and providing services to you.
• Legal Requirements: When required by law, court order, or to protect our rights and the rights of our users.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with appropriate notice to affected users.
• Consent: When you have given us explicit consent to share your information for specific purposes.

Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete personal information.
• Deletion: Request deletion of your personal information, subject to legal and operational requirements.
• Portability: Request a copy of your personal information in a structured, machine-readable format.
• Objection: Object to the processing of your personal information for certain purposes.
• Withdrawal of Consent: Withdraw your consent for data processing activities that require your consent.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our platform:

• Essential Cookies: Necessary for the basic functionality of our platform.
• Analytics Cookies: Help us understand how users interact with our platform.
• Preference Cookies: Remember your settings and preferences.
• Marketing Cookies: Used to deliver relevant advertisements and promotional content.

You can control cookie settings through your browser preferences, though disabling certain cookies may affect platform functionality.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your personal information, we will securely delete or anonymize it.

International Data Transfers

Your personal information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected personal information from a minor, we will take steps to delete such information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: [email protected]
• Support: [email protected]
• Address: WinMatch Casino Privacy Team, India

We will respond to your inquiries within 30 days of receipt.